EU border rules causing travel chaos ahead of summer peak, industry warns

The European Union’s new digital border check system is causing severe disruption to travel, with passengers facing five-hour queues and departure gates closing with planes only half-full, industry representatives have warned.

In an open letter published online on Wednesday, the top representative bodies for Europe’s airports and airlines said that delays caused by the bloc’s recently-implemented Entry/Exit System (EES) had reached a “critical point”.

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“The current implementation of the EES is creating severe operational consequences, disrupting passengers and putting border authorities, airports and airlines under unsustainable pressure,” Airports Council International Europe, Airlines for Europe, and the International Air Transport Association said in a joint letter addressed to European Commission President Ursula von der Leyen.

“We therefore urge your immediate intervention before the situation deteriorates further during the peak summer travel season.”

With European airports expected to handle 40 million more passengers in July and August than the previous two months, EU leaders “must take stock of the reality of the current situation and of what our air transport system will face over the coming weeks”, the lobby groups said.

“Without additional flexibility, existing challenges will inevitably intensify,” they said.

“As representatives of Europe’s aviation sector, we have a responsibility to warn that this would result in a significant worsening of an already very difficult situation for passengers.”

Warning that the travel disruption was undermining the reputation of the EU and European tourism, the industry groups said it was crucial that the continent continued to be an “efficient, welcoming and competitive” destination.

“Reports already suggest that some international travellers are reconsidering trips to Europe because of the prospect of excessive border delays,” they said.

A police officer scans a passport during a presentation of an automated terminal for registration to the Entry/Exit System (EES) at the Vaclav Havel airport in Prague, Czech Republic, on October 14, 2025 [David W Cerny/Reuters]

Until the stability of the EES is ensured and adequate staffing levels are in place, EU member states should be immediately granted the flexibility to “completely suspend” the new system whenever passenger numbers exceed the “operational capacity” of border facilities, the lobby groups said.

The World Travel and Tourism Council, the world’s largest representative body for tourism-related businesses, said on Wednesday that it endorsed the letter’s calls, warning that the delays could put up to 41 million arrivals and $45.4bn in visitor spending at risk.

“If lengthy delays become accepted practice, travellers will look elsewhere,” WTTC President and CEO Gloria Guevara said in a statement.

“Europe cannot afford to compromise its competitiveness or the experience it offers millions of visitors.”

The European Commission did not immediately respond to a request for comment sent by Al Jazeera outside of regular business hours.

The EU began rolling out the EES in October as a replacement for passport stamping.

The system records each traveller’s name, passport information, fingerprints and facial images, and his or her date and place of entry and exit.

The European Commission announced that the ESS was “fully operational” across the Schengen Area in April, but the system has been blamed for lengthy delays since its introduction, including cases of flights leaving before many of their passengers were able to board.

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